Returns & Refund Policy
1.1 When you receive your item, you must check it as soon as possible following receipt and always before use. You must notify us of any issues within 24 hours if the item has been damaged.
1.2 We understand that from time to time you may wish to return a product to us.
1.3 We have created this policy to enable you to return products to us in appropriate circumstances.
1.4 This policy applies to all of our customers, irrespective of their geographical location.
1.5 This policy applies to all orders submitted through our website.
1.6 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date that the product is received by you;
(b) the returned product is unused, in its original unopened packaging (with any seal intact) and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be packaged well and returned to: Harts Trading, Unit 7 Belfield Street, Ilkeston, DE7 8DU
3.3 You will be responsible for returning the product at your cost & paying any delivery costs associated with returns under this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) gift vouchers
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you any costs you incur in returning the product to us.
5.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.4 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Damaged items
6.1 It is important to check the product for damages upon delivery. If you do find a fault or damage please sign for the goods as damaged or refuse the goods. If you sign for the goods with no comments, this means the goods have been received in satisfactory condition. It is very important to check the goods before signing for it. If there are any issues, please contact us immediately and ideally within 1-2 days of receiving the goods. Any issues reported after 2 days may not be accepted, however we would always do our best to help. In the unlikely event that your furniture arrives damaged or faulty please contact us within via email at firstname.lastname@example.org or call 0115 932 2374 immediately.
6.2 Our Returns Policy for damaged items upholds your statutory rights.
7. Incorrect item received
7.1 In the unlikely event that you receive the wrong item by mistake, we would want to resolve this as quickly as possible for you.
7.2 To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
8. Improper returns
8.1 If you return a product in contravention of this policy and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
9. Our details
9.1 This website is owned and operated by Harts Trading Ltd.
9.2 Our principal place of business is at Harts Trading, Unit 7 Belfield Street, Ilkeston, DE7 8DU
9.3 You can contact us by writing to the business address given above, by using our website contact form, or by calling 0115 932 2374